Terms of Service – CISS Web

Terms of use Updated on 4th March 2025. Effective 5th March 2025

These Terms of Service (“Terms”) govern the use of the services offered by CISS Web (“CISS”, “we”, “us”, or “our”) on our website and the services we provide to you (“you”, “your” or “client”) for website development and related services. By paying for, accessing or using our services, you agree to these Terms.

Services – CISS Web

CISS offers a variety of website development services, including but not limited to:

  • Website design and development,
  • Search Engine Optimization (SEO) system,
  • Content management system (CMS) implementation,
  • E-commerce functionality,
  • Website maintenance and updates,
  • Domain registration and hosting (external providers),
  • And more.

The specific services provided may be outlined in a separate agreement (“Project Agreement – CISS Web”) for each project when needed.

Project/Service(s) Invoice and Payment Terms

By engaging with CISS Web’s services, the client agrees to these terms and acknowledges the commitment to initial and timely payments.

Project Invoice

CISS Web generates invoices for projects/service(s) from CISS GH Corporation billing plans/systems. The Project/service(s) fees are outlined in the invoice. This invoice may also include discounts and service options (for example: required, recommended, optional, or bonus).

Initial Project Commitment

The project’s agreement will state the initial deposit amount corresponding to the project. Clients are required to pay a commitment fee which may range from 10% to 25% of the total invoiced amount before the commencement of any project or service. This payment confirms the client’s commitment to the project and enables CISS Web to allocate the resources needed for the project accordingly. Work will not begin until the commitment fee has been received at the stated payment methods.

Final Project Payment

Final Payment Terms. Upon project completion, the client must settle the remaining balance of the invoiced amount within 7 days of final delivery. Failure to complete payment within the agreed period (7 days post-completion) may result in project suspension or cancellation.

Ownership & Access Rights. The final product, including website files, databases, and other deliverables, remains the property of CISS Web until full payment is received. Clients may receive full access and ownership rights (depending on the type of project or contract) only after fully-paying the outstanding invoice balance.

Delayed Final Payment Terms. We may require a re-engagement fee of 5% to 10% of the total invoiced amount to resume work from suspension. CISS Web reserves the right to terminate the project, revoke access to deliverables, and take legal or financial recovery actions necessary.

Project/Service(s) Subscriptions

Subscriptions are recurring payments outlined with their periods and prices in the invoices of every client’s project. These subscriptions include but not limited to:

  • Domain name subscription.
  • Web server (or host) subscription,
  • Maintenance subscriptions,
  • And other service(s) subscriptions,

Each “Project Agreement” may state the subscriptions involved, their prices, and renewal periods. These will be visible on the project’s invoice.

Web server (Hosting) and Domain Subscription

You cannot build and run a successful online website without a valid website server (host) or domain name. Therefore, CISS has website hosting and domain subscription plans offered by external providers. We currently do not run the web server (Hosting) and domain services directly from CISS company. Thus, these services are bounded by strict terms. The web server (host) and domain:

  • generally renews yearly,
  • should not be canceled until the renewal date,
  • will stop working when not renewed before the renewal date,
  • payment terms are typically net 30 days before the renewal date,
  • late payments may incur a late fee and/or suspension,

Website Maintenance Subscriptions

CISS Web provides automated security and maintenance systems to ensure maximum security preventing cyber-attacks, spam, and other threats. We highly recommend or require these systems. The terms bounding our security and maintenance systems are:

  • highly recommended or required in certain projects,
  • generally renews yearly,
  • can request one-time or subscribe yearly for maximum protection,
  • payment terms are typically net 30 days before the renewal date,
  • late payments may incur a late fee and/or cancelation of service.

Project/Service(s) Schedules and Deadlines

CISS Web ensures timely delivery of professional, custom websites within the agreed project schedule of certain weeks or months (depending on the project or contract), starting from the commencement date. Clients are responsible for providing timely feedback, approvals, and any required info or materials necessary to complete the project.

Project Feedback Terms

If a client fails to provide necessary feedback, input, or attend scheduled meetings for a period exceeding 7 days from the last communication attempt, CISS Web may issue a formal notice requesting immediate action.

We may give a grace period of 5 to 7 additional days. If the client has a legitimate reason for the delay (e.g., unforeseen circumstances), they must provide the required input or a reasonable justification for the delay within the grace period to negotiate an extension.

Project Feedback Actions

Failure to adhere to this policy may lead to additional administrative fees or legal action to recover lost time and resources. If the client fails to respond within the grace period (total delay of 12 to 14 days), CISS Web reserves the right to take any of the following actions:

  • Project Suspension: The project will be put on hold until the client pays a re-engagement fee of 5% to 10% of the total invoiced amount to compensate for idle time, extra costs, and rescheduling efforts.
  • Additional Charges: If the delay extends beyond 30 days, additional costs may apply to cover updates, rework, or changes required to resume the project.
  • Contract Termination: If the project remains inactive for more than 30 days without proper justification, CISS Web reserves the right to terminate the project with no refunds. The client must settle any outstanding balance before requesting a new project contract.

We may email, WhatsApp, Text or call for all official notices regarding delays and necessary actions. By engaging CISS Web for website development services, the client agrees to these terms and acknowledges that delays beyond the stated period may result in penalties or project termination.

Cancellation of Services and Refund Policies

  • You may cancel website development services at any time. But you will be responsible for all work completed up to the point of cancellation and the damages involved. We will not issue any refund upon project cancellation.
  • CISS reserves the right to cancel services due to non-payment or any violation of our terms. We will not issue any refund when this happens.
  • You may request the cancelation of domain and website hosting subscriptions before the renewal date to avoid automatic renewal charges or disturbances on renewals.
  • CISS may refund any invoice overpayment to the last pesewa. A valid payment recipient number or account must be provided for the refund. NOTE: This may not currently apply to some of our international clients.

Intellectual Property Rights

CISS retains ownership of all intellectual property rights developed by us for the project. This includes, logos originally designed for the project by CISS Design Studio. illustrative assets, and others. You will own the content you provide for the website.

Governing Law

These terms are subject to and interpreted per the laws and regulations of Ghana, as “CISS” (Craftech IT Solution Services) is a legally registered entity.

Updates to Terms of Service

CISS Web reserves the right to modify these terms as necessary, with prior notice to active clients. We may update these Terms at any time by posting a revised version on our website. We may notify you when this happens. You are responsible for checking these Terms periodically for updates. Your continued use of our services following the posting of our revised terms means that you accept and agree to the changes.

Term and Termination

  • These Terms will remain in effect until terminated by either party.
  • We may terminate these terms at any time for any reason, with or without notice.
  • You may terminate these Terms by ceasing to use our services.

Contact Us

Remember that these terms and agreements are crucial for understanding CISS Web’s services and ensuring a smooth collaboration. If you have any specific questions or need further clarification, feel free to ask! 😊